Building Employee Engagement with Emotional Intelligence

In today’s competitive business environment, Employee Engagement and Emotional Intelligence (EI) are central to organizational success. Employee Engagement reflects an employee’s emotional commitment and active participation at work, while Emotional Intelligence refers to understanding and managing one’s emotions and the emotions of others. Blending EI and employee engagement can foster a work environment conducive to enhanced productivity and employee retention. A recent HBR article reveals that “Engaged employees are known to perform better, experience less burnout, and are more likely to stay with the organization in the long run.”

The Interconnection of Emotional Intelligence and Employee Engagement

The nexus between Emotional Intelligence and Employee Engagement is foundational for cultivating a thriving organizational culture. According to Inc, understanding “the emotions, motivations, and aspirations of the people you work with” is a key aspect of Emotionally Intelligent Leadership​​. This concept extends into empathy and organizational awareness, where leaders displaying empathy can create deeper connections with their team, addressing concerns in a supportive manner, as highlighted by Forbes​.​

Moreover, the realm of self-awareness and self-management is a significant pillar of this interconnection. A Forbes article discusses how by understanding and managing their emotions, individuals can better navigate workplace challenges, collaborate with others, and contribute positively to the organizational culture​​. The synergy of Emotional Intelligence and Employee Engagement contributes to creating an environment where employees feel valued, understood, and motivated to contribute their best.

The practical application of these intertwined concepts is further illustrated through real-world case studies, shedding light on the tangible impact of Emotional Intelligence and Employee Engagement in contemporary work settings.

Case Study: The Role of Socio-Emotional Ties in a Hybrid Work Environment

The evolution of the work environment to a hybrid model, necessitated by the Covid pandemic, has brought to the forefront the importance of socio-emotional ties among employees. McKinsey’s report, Socio-emotional ties: A secret ingredient to success, delves into the intricacies of nurturing these ties in a contemporary hybrid work setting. The report emphasizes that bolstering socio-emotional ties can bridge the emotional and physical gaps created by remote work, significantly enhancing employee engagement and productivity.

Various strategies foster these ties, such as virtual team-building activities, regular check-ins, and creating online platforms for informal interactions among employees. These measures, as the report suggests, can rekindle the personal connections among employees which have become somewhat strained in a remote or hybrid working setup.

Here are some key findings from the report:

• Enhanced Engagement: Employees with stronger socio-emotional ties reported higher levels of engagement and satisfaction.
• Improved Productivity: Teams with robust socio-emotional connections showcased better collaboration and higher productivity.
• Reduced Attrition: Lower employee turnover rates were observed in teams where socio-emotional ties were nurtured, indicating a positive impact on employee retention.
• Positive Organizational Culture: A positive correlation was noted between strong socio-emotional ties and a positive organizational culture, which further contributed to enhanced employee engagement.
• Better Adaptability: Teams with stronger socio-emotional ties adapted better to the hybrid work model, showing resilience in the face of challenges posed by the new work dynamics​.

These findings underscore the tangible benefits of intertwining Emotional Intelligence with Employee Engagement. So how do you do this in daily operations?

Organizational Programs for Fostering EI and Employee Engagement

Organizational programs play a crucial role in fostering Emotional Intelligence and Employee Engagement. Establishing training programs focused on developing emotional intelligence, communication skills, and empathy can have a substantial impact. Moreover, creating a culture that values feedback and promotes a growth mindset can enhance engagement as employees feel their input is valued and see opportunities for personal and professional development. Leadership workshops, mentorship programs, and regular team-building activities are other effective initiatives that can be employed to foster a conducive environment for engagement and emotional intelligence growth.

Here are actionable tips that organizations can implement to build Employee Engagement with Emotional Intelligence.

Tips for Building Employee Engagement with EI

1. Cultivate Emotional Self-Awareness: Encourage an organizational culture where individuals are motivated to understand their emotions and the impact they have on others.
2. Practice Mindfulness: Integrate mindfulness practices to help employees stay grounded, focused, and emotionally balanced, which in turn promotes a more engaged and productive workforce.
3. Enhance Communication: Foster an environment where open communication, trust, and psychological safety are paramount. This will encourage employees to express their ideas, concerns, and feedback constructively.
4. Promote Empathy: Encourage leaders and employees to practice empathy, making it a central aspect of the organizational culture, which will foster stronger collaboration and morale.
5. Encourage Feedback: Develop a culture of continuous improvement where constructive feedback is valued, and employees feel motivated to improve and grow.

The integration of Emotional Intelligence in fostering Employee Engagement is a strategic imperative for modern organizations. Through a blend of emotionally intelligent leadership, empathy, and open communication, organizations can significantly enhance employee engagement, setting a strong foundation for sustained success in today’s competitive business landscape.

How do you envision the role of Emotional Intelligence and Employee Engagement evolving in your organization over the next few years? What challenges do you anticipate in fostering Emotional Intelligence and enhancing Employee Engagement, and how might you overcome them? Leave a comment below, send us an email, or connect with us on Twitter.

Embracing Value-Based Leadership for Organizational Resilience

In today’s post-pandemic business world, organizations are steering through novel challenges. Amid this climate, the critical role of effective leadership is paramount. One effective approach is value-based leadership, which is a model of using a fundamental system of organizational core values to govern operations, rather than just meeting deadlines or hitting targets.

In this blog, we outline the six reasons why value-based leadership is crucial in today’s volatile business environment and provide actionable advice on implementing these principles in your organization.

1.  Building Trust through Authenticity

Trust, earned through consistent and transparent conduct, plays a pivotal role in fostering commitment and loyalty among teams, boosting organizational credibility, and resonating with the public.

Actionable Advice: Keep communications transparent and hold regular, open meetings. Reflect your words in your actions, and when you falter, acknowledge and learn from your mistakes.

2.  Offering Clear Direction

Leaders who resolutely uphold their organizational core values provide their teams with a clear path and maintain focus on shared organizational objectives, even amid external distractions or pressures.

Actionable Advice: Clearly define your organization’s goals and frequently communicate them to ensure team members understand their roles in achieving them.

3.  Fostering Resilience and Adaptability

Value-based leaders demonstrate a blend of adaptability and resilience, crucial traits in positioning an organization for survival and long-term success.

Actionable Advice: Encourage a growth mindset by promoting a culture that sees challenges as learning opportunities. One practical starting point could be a mentorship program that connects seasoned team members with newcomers.

4.  Inspiring Employee Engagement

Leaders who prioritize their team’s well-being and align with the broader organizational mission motivate and engage employees, enhancing productivity, even in challenging situations.

Actionable Advice: Regularly acknowledge your team’s efforts and recognize instances where they’ve displayed the company’s core values. This validation can have a powerful motivating effect.

5.  Championing Ethical Decision-Making

Turbulent times often bring ethical dilemmas into sharp focus. Leaders anchored in strong values can more effectively navigate these challenges, ensuring their decisions align with the best interests of their team and the organization.

Actionable Advice: Develop an organizational code of ethics reflecting your core values to serve as a decision-making guide. This code should clearly state your mission, values, and the expected conduct within the organization. Regularly hold discussions around hypothetical ethical scenarios, using the code as a guide for responses. By doing so, you embed the importance of ethical alignment in daily decision-making.

6.  Encouraging a Long-Term Perspective

Organizations often find themselves in a tug-of-war between short-term objectives and long-term, sustainable growth. While immediate gains might be appealing, it’s crucial to keep sight of the bigger picture.

Actionable Advice: Integrate value-aligned goals into your strategic planning, balancing immediate targets with long-term aspirations. Emphasize the concept of sustainability, which refers not just to environmental considerations, but also to the capacity for enduring success. The idea is to strive for decisions that contribute positively to your organization’s future trajectory, not just for short-term gains.

Transitioning toward value-based leadership demands commitment, patience, and courage, yet the benefits are substantial. By fostering resilience, prioritizing ethical decision-making, and maintaining a long-term perspective, leaders can prepare for any challenges ahead, transforming them into opportunities for growth.

As we navigate the complexities of the post-pandemic landscape, value-based leadership evolves from being a tool to a vital strategy. We invite you to share your experiences, insights, or queries about value-based leadership. How have you incorporated value-based leadership in your organization? How has it impacted your decision-making and strategic planning during these uncertain times? Leave a comment below, send us an email, or connect with us on Twitter. 

CHCI Leadership Development Program

 CHCI’s Leadership Development Program (LDP) is a comprehensive, 12-month leadership journey, meticulously designed to cultivate high-performing leaders capable of driving impactful change across all levels of an organization. The program follows a unique, tiered approach, focusing on the development of the individual, the team, and the organization.

The LDP is underpinned by a commitment to real-world impact and transformation, equipping participants with the requisite skills and confidence to excel in their leadership roles.

Download Leadership Development Program Client Case Study

Harnessing Hofstede’s Cultural Dimensions Model for Organizational Success

 

Leadership And The Lost Art Of Listening

 I heard Richard Branson on the Diane Rehm show, and he spoke about something extremely important for successful leadership: listening. I find Branson’s comments on listening to be spot-on:

“I think not enough business leaders know the art of listening. They love to hear their own voices. And I was fortunate to learn from a young age that other people — by listening to other people, you learn an awful lot more than by listening to yourself.” — Richard Branson

From my experience, listening is a lost art. This holds true particularly for leaders and entrepreneurs.

Why don’t leaders listen? Though Branson jokes that they love to hear their own voices, there are two main reasons. For one, we are never taught how to carefully listen. And secondly, society sets leaders and entrepreneurs up to be expected to have all the answers.

In this clip from my interview with Cornell University, I talk about the three levels of listening, and how leaders can develop relationships and trust if they are able to use all three. I also talk about how important it is for leaders to ask questions. Asking and listening go hand in hand.

Do you find that you are good at fully listening to others? Is listening to a challenge for you? I’d love to hear your ideas about why listening may be difficult for leaders. Also, if you have experience working on your listening skills, let us know what steps you have taken.

Read the full transcript of Richard Branson’s interview on the Diane Rehm here.

Leave a comment below, send me an email, or find me on Twitter.

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Why I’m A Hypocrite And My Challenge With Mental Energy

 

I’m a hypocrite. There, I said it.

Leadership, both personal and professional, is an energy game. But it takes more than physical energy for peak performance. Leaders need abundant physical, mental, emotional, and spiritual energy to manage their stress and perform their best. And just like professional athletes, leaders need to train properly, regularly and on purpose to achieve the results they’re after. I help leaders do just that in Lunch & Learns, half-day workshops and even 8-week online courses.

 

 So here I was—teaching leaders how to balance their energy—yet grinding my teeth at night. Waking up in the middle of the night with my heart racing, thinking about work and then getting up at 3am to answer emails. Snapping at my team for no reason, putting undue pressure on them.

I’m Good at Talking the Talk, But I Haven’t Been Walking the Walk

I was not walking the walk and practicing my own teachings. It was time to step back and assess what was going on. I was totally out of whack! So I did an energy assessment of myself, just like I would for a client.

My Physical, Emotional, Mental and Spiritual Energy Level Assessment

• Physical: I eat well and exercise regularly. My recent check-up showed that I had the physical energy of someone a decade younger.

• Emotional: My EQ is fairly high. When I’m not stressed, I can manage difficult situations and people with empathy and patience.

• Spiritual: I know my values and refer to them regularly.

• Mental: I have the attention span of a flea; I can’t focus on anything for more than a few minutes, and my brain is on constant overdrive. No surprise that this is my weakest area. In fact, my husband calls me a shark, because I literally can’t sit down for more than an hour without jumping up to do something.

I Have the Attention Span of a Flea

Hmmm.. this is going to be a challenge. Ask me to run a marathon and I’ll train daily for it. Tell me to go gluten-free and I’m on a baking frenzy. Offer me the chance to work with emotional teams and I can’t wait. Tell me something ‘can’t be done’ and I will find a solution or at least a work-around. Yet, invite me to sit and read a book? I read the first chapter and then the last chapter (no joke) to save time. Buy me a cuppa? I’ll start getting antsy after 30 minutes. So working on my mental energy to improve my focus is going to be hard.

Very hard.

My Shark-Like Behavior Was Impacting My Family and Team

 

Yet I had to do it. Not only was my shark-like behavior impacting my sleep, it was also impacting my team and family. In addition, I felt like a total hypocrite. It’s like Ellen Page saying she had to come out while filming Freeheld; I can’t teach energy management and not practice it myself.

So where to begin on this journey?

I Started With My Limiting Beliefs

First, I had to look at my limiting beliefs, or the things I thought were true that held me back from changing my behaviors. In general, our society is addicted to activity, and rewards constant busyness. We applaud the person who pulled the all-nighter; we recognize the person who stayed late to get the job done. Yet there is no such fanfare for the person who leaves at 5pm; in fact, those people are ridiculed in certain organizational cultures as weak or not team players. In addition, it’s frowned upon to take all your vacation time or take any downtime at all.

This perception is problematic for many reasons but one of those reasons is factual. The University of California put out some interesting research on the upsides of downtime. The research says:

“You can’t think without space. If you’re always doing something, there’s no way to get anything new into your mind; there’s no way to reach new conclusions.”

Why? Because unstructured time stimulates the ‘default mode network’ part of the brain, where creativity and problem solving happen. When we perform any task at all, no matter how small, our brain switches to the ‘executive network control’, which is related to deductive reasoning. So it’s when we sit back and let our minds wander, that the creative ‘default mode’ kicks in.

Even Though I Fully Knew the Benefits of Downtime, I Was at Super-Shark Speed

My limiting belief was that ‘downtime is for wimps’. The research proved me wrong. My mind was buying into the idea but my body was resisting. Even though I fully knew the benefits of downtime, I was at super-shark speed, racing around the house to get things done.

What would I tell a client in my position? I’d tell them they needed to practice downtime.

I’m a kinesthetic learner, which means I need to touch something to learn it well. So I had to find a role model to physically, literally show me what down time looks like. I had no idea how to ‘do’ downtime.

 

 

Thankfully, I didn’t have to look too far: my husband. He cherishes his downtime; I don’t mean just an hour here or there. He is fully committed to detox Sundays, where he just kicks back and reads the newspaper…the old fashioned thing made from trees. He totally unplugs and sometimes won’t even get in a car.

I Started My Practice Small, Slowly Building Mental Muscle

So I started small. I sat down for 15 minutes to read a magazine. Then I got up to plan my work for the week. Then I sat down for 20 minutes to close my eyes on the couch. Then I jumped up, feeling guilty that I hadn’t wrapped the holiday gifts. Then I allowed myself to watch a TV show, once all the ‘work had been done’. Little by little, week after week, I taught myself to chill. Stare out a window. Pet our cats. Listen to music. Snuggle in bed with our daughter. Sit on a plane without compulsively checking email. It was torture. I wanted to jump out of my skin. I wanted to do something, anything, please give me a task! Yet, I knew that I was slowly building a muscle, just like going to the gym.

I Taught Myself to Chill

And the impact was clear, both at home and work. At home, I was more patient and easier to be around. I stopped grinding my teeth and actually slept through the whole night. At work, I started enjoying writing again. It was no longer a chore. The ideas flowed out of me and actually became my most popular leadership posts, such as this one on surfing and this one on EQ. And my best product ideas and client ideas came from daydreaming out the window.

The best part? I no longer feel like a hypocrite. I’m a leader who inspires other leaders to manage their energy, all of it, for peak performance.

Do you think you need more practice managing your physical, emotional, mental, or spiritual energy? I’d love to hear what challenges you have and how you face those challenges.

Leave a comment below, send me an email, or find me on Twitter.

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Using Growth Mindset for Career Success

 

In today’s rapidly advancing world, continual learning is a given. In the future, people are less likely to be hired for what they “know” and more likely to be hired for their ability to learn what they “don’t know”.

Why is continual learning important to you? According to a survey conducted by Evolution:

• 96% people see a positive impact of continual learning on job performance

• 78% people see continual learning as a factor in promotions and career advancement

• 87% people say continual learning correlates with increases in compensation and salary

So how do you create a habit of continual learning? One way is to apply Growth Mindset, which is finding yourself in a new situation and not knowing what to do – but then figuring it out.

What is Growth Mindset?

Growth Mindset a set of beliefs that shape how you make sense of the world and yourself. It influences how you think, feel, and behave in any given situation. People with growth mindset see failure as an opportunity to grow. They see challenges as a path toward growth and let their effort and attitude determine their abilities. They are inspired by the success of their team members and take feedback as a constructive way of improvement.

Source: Fixed v. Growth Mindset. “Mindset” by CarolDweck | Medium |

Beliefs and Behaviors of Growth Mindset Leaders

Leaders with growth mindset put growth first and unite the business goals around it. They back the risktakers, knowing there is a possibility of failure. The focus is toward action rather than perfection. These leaders infuse those around them with a purpose.

What sets a leader with purpose apart from one without purpose? There are three core elements for experiencing purpose: positive impact on others, personal development, and delivery of work through strong relationships. A purpose-driven leader fosters these experiences for her team and has a mission for her work. This mission is something that every team member knows because it’s communicated repeatedly by the leader.

Working with a growth mindset involves delegating work and having confidence in the people around you. Delegation goes beyond just handing off the job. It includes setting performance expectations, accountability, and providing feedback.

Breaking the Fixed Mindset

The most important factor when building a growth mindset is seeing the value in your journey. When the focus is just fixed on the end result, you miss out on all the things you could be learning during the journey.

If you’re not able to perform a certain task or activity, remember that you just haven’t become an expert in it yet. By using the power of “yet”, you can overcome many obstacles. Mistakes are one of the best ways to learn, so, instead of running away from challenges, take them head-on.

Tips to Build a Growth Mindset

Here are three tips to build a growth mindset:

• Counter stressful situations: Much of the anxiety we experience is due to the uncertainty caused by things outside our control. The best way to combat that is to focus on the things we can control – like our effort, our attitude, and how we treat people.

• Adapt to change: Sometimes the wave of change is headed your way full force whether you’re ready or not. You can either let the wave crash against you, knock you down and pull you under, or you can face the same direction the wave is headed and catch a ride to shore. Make the decision to ride the wave and accept the change.

• Keep a watch on non-verbal emotional cues: Often people express one thing verbally, but their body is telling a completely different story. So, focus on the non-verbals while communicating with others.

Have you worked with a colleague or leader who has a Growth Mindset? How did it effect you and the organization?

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